Since 1994, Laughlin Designs has provided the finest imported linens for table, bed, and bath. The company is owned and operated by Sandra Laughlin, and is located in beautiful Kentucky. Founded in 1994 in Menlo Park, California, Laughlin Designs has more than 3,000 registered customers worldwide. Although her customers range from professional interior designers to discriminating individuals, they all have one thing in common: they demand the highest quality linens and personal service. Sandra welcomes the opportunity to assist you in choosing linens — please feel free to ask questions!
Sandra and her husband, Bill, live in a home they built from recycled 200-year old hand-hewn logs. While she tends to her customers online and on the phone, Bill tends to the free-range chickens, cattle and honeybees. Additionally, Sandra enjoys spending time with her family, entertaining, photography, the great outdoors, and operating their bed and breakfast, FireFly Farm. Bill is a nationally recognized authority on lingual orthodontics.
Sandra- Your customer service is without peer.Thank you for the Schlossberg Urban and Legna swatches.
You seemed trustworthy and knowledgeable, you have been around for a while. I felt confident purchasing something even though I have never seen it anywhere in real life.
Thanks so much for your quick response...good customer service is so hard to find these days..that's why I keep coming back for your services. With appreciation, DG
Sandra has institutional knowledge that she offers to online customers for free - a rarity in this world! As the daughter of a retired interior designer, I value the voice of experience in helping make decisions and Sandra offered input and advice without me ever even spending a cent. Because of her guidance, I made a thoughtful and well thought-out decision for my bedroom linens.
Sandra's individualized help and industry knowledge. She was so helpful! I felt like I mattered and her expertise was invaluable!
Just wanted to say thank you so much for your personal service. It's not often in the retail world that you find individual attention, especially in e-commerce when there is no face or voice attached to an order.
Thanks so much! I will send it back as soon as I get some other bedding to match the fabric. I am pairing natural colored burlap curtains and bed skirt with this...do you think that will work well with the fabric/style of the duvet cover? I must say, I have never had such wonderful customer service with an online purchase! You're great!!
This pattern is exactly what I have been searching for. My husband and I are excited to finally have the bed of our dreams!
Thank you so much for all the time you've spent following this up. This is definitely quality customer service.
I am a returning customer...I like your product line and your excellent service.
Again Sandra, thank you so much! I will definitely be recommending you on the mattress forum I frequent. That's were I first read about the Dormeir from a Canadian poster. Not too many businesses these days take the time to really help. I think it's wonderful that you do.
I received the duvet cover and wanted to let you know it is beautiful. Worth every penny. Thank you so much for your help.
I received the blanket, thank you for all your help and all the updates. I was a little concerned about buying it over the internet but your keeping me up to date helped.
Sandra, The tablecloth is perfect and beautiful! Thank you so much for your help.
I will continue to shop your website, Sandra. You have been so helpful with a real personal touch that is rarely found in on-line shopping.
Thank you so much Sandra. I am so happy that you helped me to get my comforters in one week. You are my best helper, truly. I appreciate everything that you've done for me.
Hi Sandra! We received our featherbeds. Oh my gosh, like sleeping on a cloud. That featherbed is so unbelievable, it made all the difference. Again I thank you so much Sandra! You're the best! Hmmm what to order next.......!
Hi Sandra! The blanket arrived yesterday and it looks beautiful! Very light weight, which is great for us here in Houston. Have not actually put it on our bed yet. We're waiting for the temps to warm up just a bit. :) Thanks again for all of your help!
Thank you SO much. If this works, I'd certainly like to order more from such caring individuals. I will be ordering all of our new linens through you; you simply are the best.
Thanks for the excellent service! I'm looking forward to trying out my new towels.
Thank you! You are so thoughtful to notify me when my linens will ship. I have always been thrilled with my orders placed through you and will continue to recommend you to others.
Hi sandra...the linens arrived and they are wonderful...thank you for your exceptional service!
They just weren't kidding about your unparalelled customer service! :-)
Sandra, thank you so much for your help! It is kind actions like that that are so lacking these days. You have certainly ensured I will be a return customer. Thanks again!
Sandra, the towels are fabulous. Thank you for continuing to offer the highest quality merchandise.
Gosh I'm beginning to feel like we are cyber pals. I'll place the order & it's been great chatting with you. You have been so helpful.
I am so impressed at your quick follow up. Thanks so much. Customer Service is so important to any order. You will be a regular part of my purchasing when I need these types of items. Thank you so much for making me a priority.
I have used you for many previous orders in the past. You have very good products and very reliable service.
Thank you, Sandra. You have been extremely accommodating and helpful. I will remember that whenever it comes time for me to purchase linens in the future.
We've had the Hydrangea and Sateen sheets for almost nine years, and we can't live without them! The sateen sheet and pillow case fabric is so soft and worn that it's finally tearing, hence the order. My husband won't let me put any other sheets on the bed--seriously. He's not a picky guy about anything else.
Hi Sandra, thanks for going that extra mile for me. You are the best. Thanks so much. Merry Christmas and a Happy New Year to you and yours.
I just got my package.....it is just exquisite!!! Thanks so much. It was definitely well worth the wait. I look forward to doing more business with you. Thanks :-)
Dear Sandra, I want to take the time to thank you for all the effort you put into chasing down any remaining Rhapsodie en Bleu Fabric. The pillows are exquisite and the fabric remnants are great. Thank you so much for passing on the savings to me. I appreciate your kindness and will certainly recommend you to my friends. Have a wonderful holiday!
Sandra, I just received the sheets for my sister. They're gorgeous! Even the color is beautiful! Someday I'll have to get some for myself. (I'll save up my $$!) I know she will love them. Thank you so much.
We are very happy customers and we plan to visit you often.
Thank you, Sandra! Your service has been wonderful and I look forward to becoming a return customer.
Sandra, the throw came the next day and was so warmly received by our friend. The embroidery was beautiful and the blanket is just fabulous. Thanks for your help and prompt attention to the shipment.
I have to say, this has got to the best, most enjoyable, service I've received in a LONG time. Thank you!
Hey Sandra, the Marisa sheets arrived and they are beautiful. Thanks again.
Your products are wonderful and so is your service!
The sheets arrived on Tuesday and they are beautiful..... Last night was my first "sleep on them night" and they did not disappoint, I was still luxuriating in the feel this morning. I will enjoy them for yonks (ages). Thank you once again for your effort and unyielding patience with my many questions.
Sandra has always been very helpful and will go out of her way to meet your deadlines.
Extremely user-friendly web site! Customer testimonials and BBB are definitely a plus.
Today is my anniversary -- and the linens were a hit! Thank you again for your help choosing the right ones.
Wow, now that is service. Thanks Sandra for the immediate response AND having a lovely assortment of lovely things. I searched 3 hours on the internet to find something original that I loved.
Thanks Sandra, I appreciate the update. What great service!! Have a great week!
Thanks for such great service!
June delivery is fine Sandra. I LOVE your products - they are awesome - I can definitely wait for them.
Sandra, I received my matelasse and absolutely love it--thanks! I hope to do business with you again in the future.
Sandra, I will inform all my family & friends of your wonderful web site. You are a pleasure to do business with.
Sandra, Many thanks for your good communication. It means a lot and I appreciate it!
I would like to thank you for sending out my order to Florida, it arrived within a few days. Our bedroom is everything i wanted it to be!! The bed linens and duvet are beautiful... I love the euro shams... the quality is wonderful... Thank you, thank you!!!
We received our order this afternoon and are very happy with the quality of the material. Will certainly shop again on your site.
Sandra, the beautiful throw arrived today! It looks wonderful on the sofa and I am thrilled with it. The quality and design really is very special. Many thanks to you. I hope we can do business again.
Sandra, I had to let you know about my first night with my brand new 900 fill comforter. It is so heavenly I cannot stop being so happy - it is so perfect I can't stand it!! It is wonderful, wonderful, wonderful! I haven't been so comfortably covered EVER!!! I just can't get OVER IT!! I had a perfect night with it and I LOVE IT! It is not too much, too heavy or too much fill. It is PERFECT!! Thank you so much for answering all my questions before I finally ordered it! I couldn't be happier!
Thank you so very much for helping me so swiftly! This is extremely rare in today's business world--I understand why you have such loyal customers.
My order arrived today and is perfect! Thank you very much.
The Isabella bedding set arrived Friday afternoon and it is breathtaking! I don't think anyone else could make a nicer duvet cover or sham than Jane Wilner - her sewing is exquisite. I love the zippered closures in the duvet covers - so easy and it's not even visible. Again, we are so pleased, and our bedrooms are so beautiful, thanks to you!
Sandra, The bedding is GORGEOUS and we are so happy with the way it fits on the bed. Also, we were very impressed with the way the items were packaged and how everything is made so perfectly - it's just exquisite. I was so worried about the fabric due to my experience with Horchow - we certainly made the right decision to order it through your company. I can't thank you enough!
I had company over the weekend and they just raved about the sheets on the guest bed! I gave them your card and I think you will be hearing from them.
Thank you so much! I really appreciate your service and attention.
Dear Sandra, Thank you so much for keeping me up to date on my order. It is greatly appreciated. It is a pleasure doing business with snuggledown and I will continue to do business with you in the future.
I appreciate your amazing customer service...you're the best!
Sandra, the pillows and comforter are here. Very nice quality! Thanks.
Sandra, thank you so much for your attention to my order. I have never before encountered such a helpful website! It is such a pleasure!
Good Morning! I just wanted you to know that the duvet was delivered yesterday, it was wonderful sleeping under it, I felt like I was in Switzerland! Too bad I woke up in Missouri! Thank you for all your assistance in picking the perfect comforter.
Sandra, I am honestly blown away by this level of customer service! You must have a very successful business since your commitment to making your customers happy is really unparalleled.
Thank you so much for the very professional follow-up. It's nice to deal with a company that is in contact with their customers and keeps one informed of their order in such a timely fashion. Quite impressive, I must say!
Thank you Sandra! I received the towels last night and they are absolutely lovely. I look forward to ordering from you again soon!
Sandra, I couldn't believe it! Almost no sooner than I had logged out after emailing you the last time, than my bed cover was at the door!!! You're terrific!! I'd love to call on you again for help with a product. Many thanks.
Sandra, I've been meaning to contact you. The bedding is marvelous! I couldn't be more pleased. The fabric is luscious and the sewing is excellent. The bed turned out terrific, far better than what Neiman Marcus would have made possible.
Sandra, I am one happy customer. I received my order over the weekend and everything is absolutely beautiful. I will be referring my friends to you--thanks again!
I received the cloth and napkins. As you said -beautiful. I really appreciate your wonderful, personal service. Have already mentioned your site to several people.
Well, last night, for the first time since last spring, we snuggled down in our wonderful, cozy comforter, and sent you messages of contentment and gratitude! "O bed, O bed, O delicious bed! What heaven on earth to the weary head." Nothing could be truer. Thank you again for making it possible to buy the comforter!
We have received the sheets and they are exactly what I wanted. I appreciated your packaging as well. I will refer you to any of my clients. Thank you.
Many, many thanks. I look forward to working with you again on some more beautiful linens.
Dear Sandra, Just wanted to let you know that our anniversary was a success! Keep telling customers that the men stop complaining about the price once they actually sleep on the sheets! My husband even wants to go to bed early since we have started using the new 1020 thread count sheets! Thank you very much for helping to get us out sheets by our anniversary. I hope to purchase more items from your site in the future! Please feel free to email sales and advertisements or to mail them. Happy Thanksgiving to you and your family!
Sandra, Thank you so much. I am so excited about giving these for a wedding gift. I was having a really hard time finding the type of napkin that I was looking for and was thrilled when I found your web site.
Sandra, Thanks so much. I really appreciate all that you have done to help me order my table runner.
Sandra, The blanket arrived yesterday and I put it on our bed immediately. We love it! It is just as soft and cozy as you said and a terrific weight. I highly recommend it.
Dear Sandra, I received the valances yesterday. They are beautiful and just what I wanted. Thank you, too, for the handy calculator. It's light enough for my over-stuffed heavy purse! Hope to order more linens in the future. Once again, thank you for everything.
Dear Sandra, Received my two sets of Victorian Mosaic Guest Towels and just wanted to let you know they are lovely. Thanks for your help and service.
The sheets are gorgeous! Thanks for all your help. I am sure that you will be hearing from me again.